Why is live video not working after moving the Gateway to a new subnet?

Live video is streamed to the video server from the Task Runners via the Gateway using port forwarding, if the Gateway's IP address changes then the port forwarding configuration will need to be updated too.

On the Gateway open an elevated command prompt and run the following command:

netsh interface portproxy show v4tov4 all

This should return something similar to the following, Where 10.0.0.2 is the IP address of the Gateway:

C:\Windows\System32>netsh interface portproxy show v4tov4 all

Listen on ipv4:             Connect to ipv4:

Address         Port        Address         Port
--------------- ----------  --------------- ----------
10.0.0.2      443         wowzastag.rimo3activ.com 443


C:\Windows\System32>

If the Listen Address doesn't match the Gateway's new IP address then the existing rule will need to be deleted and added back with the correct IP address.

To delete the existing rule run the following command from an elevated command prompt on the Gateway, substituting <old-gateway-ip> for the Listening IP address returning by the show command above:

netsh interface portproxy delete v4tov4 listenport=443 listenaddress=<old-gateway-ip>

From the same elevated command prompt on the Gateway run the following command to add a new port forwarding rule, substituting <new-gateway-ip> for the Gateway's current IP Address:

netsh interface portproxy add v4tov4 listenaddress=<new-gateway-ip> listenport=443 connectaddress=wowzastag.rimo3activ.com connectport=443

Run the show command again from the elevated command prompt on the Gateway to ensure that the rule was successfully created and is correctly configured:

netsh interface portproxy show v4tov4 all

 

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